Kerux vs Intercom

The BYO-AI-key helpdesk vs.
the per-resolution model

Here's what changes when you control your own AI key.

Dimension	Kerux	Intercom
AI pricing	Bring your own API key — pay your AI provider directly, cents per ticket	Fin charges $0.99 per AI resolution, metered on top of seats
Seat pricing	Flat per agent, from $29/month — never marked up	Per seat and per resolution — billed on both
AI reply control	Auto-resolves above your confidence threshold; drafts for review below it — every plan	No draft-only mode
Bill predictability	Priced per agent only — AI usage never changes your bill	Variable — the bill grows with Fin resolution volume

See the difference yourself

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